Claims Handling

At Brooklyn we are acutely aware that excellent claims management is vital for our brokers and clients. Having to go through the claims process is never what you want, but if it happens, we strive to deliver a unique ‘Brooklyn Claims Experience’ that takes a lot of the frustration out of the claims process. Our approach is derived from our appreciation that our clients’ needs and therefore the claims that they face are often different than larger clients. We explain the claim journey in plain English and manage expectations at the outset. We guide you and the Insured through the claim journey with empathy and find a practical way to get you to the finish line.


Our claims are handled by our experienced in-house AXA XL claims team .Our teams have the authority to settle claims, know the ins and outs of the Brooklyn products, and are approachable. We are part of an insurer with global claims reach and security but maintain our personal "fair dinkum" approach to the claim process.